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8.5M computers running Windows affected by faulty update from CrowdStrike

As the world continues to recover from massive business and travel disruptions caused by a faulty software update from cybersecurity firm CrowdStrike, malicious actors are trying to exploit the situation for their own gain.

Quick Read

  • Faulty CrowdStrike Update Affects 8.5 Million Windows Computers
  • Issue: A problematic update from cybersecurity firm CrowdStrike has impacted 8.5 million Windows devices, leading to widespread disruptions.
  • Malicious Exploitation: Phishing schemes have emerged, with malicious actors impersonating CrowdStrike employees to exploit the situation. CrowdStrike CEO George Kurtz has urged vigilance and engagement only with official representatives.
  • Microsoft’s Statement: Microsoft reported that the affected devices represent less than 1% of all Windows-based machines, underscoring the rare but significant nature of the disturbance.
  • Impact on Air Travel
  • Flight Cancellations: Over 1,500 flights were canceled globally on Saturday, a significant decrease from over 5,100 cancellations the previous day. U.S. airlines were most affected, with 3.5% of flights canceled, compared to lower cancellation rates in other major markets.
  • Possible Causes: The disproportionate impact on U.S. airlines may be due to higher outsourcing of technology and reliance on the affected Microsoft systems.
  • Healthcare System Disruptions
  • Service Interruptions: Healthcare systems faced clinic closures, canceled surgeries, and restricted access to patient records.
  • Cedars-Sinai Medical Center: In Los Angeles, the hospital reported progress in restoring its servers and thanked patients for their patience.
  • Austrian and German Healthcare Response: The outage highlighted vulnerabilities in digital systems, prompting calls for better analog backups and crisis management training. Schleswig-Holstein University Hospital in Germany expects to resume elective surgeries by Monday.

The Associated Press has the story:

8.5M computers running Windows affected by faulty update from CrowdStrike

Newslooks- (AP)

As the world continues to recover from massive business and travel disruptions caused by a faulty software update from cybersecurity firm CrowdStrike, malicious actors are trying to exploit the situation for their own gain.

Passengers wait at Benito Juárez International Airport in Mexico City, Friday, July 19, 2024. Some flights were canceled and others were delayed amid a global technology outage. (AP Photo/Marco Ugarte)

Government cybersecurity agencies across the globe and even CrowdStrike CEO George Kurtz are warning businesses and individuals around the world about new phishing schemes that involve malicious actors posing as CrowdStrike employees or other tech specialists offering to assist those recovering from the outage. “We know that adversaries and bad actors will try to exploit events like this,” Kurtz said in a statement. “I encourage everyone to remain vigilant and ensure that you’re engaging with official CrowdStrike representatives.”

Retired IT Technician William Taylor lines up to purchase a four-day train ride ticket to Jackson, Mississippi, at Union Station in Los Angeles, Friday, July 19, 2024, as a widespread Microsoft outage disrupted flights, banks, media outlets, and companies worldwide. (AP Photo/Damian Dovarganes)

The UK Cyber Security Center said they have noticed an increase in phishing attempts around this event.Microsoft said 8.5 million devices running its Windows operating system were affected by the faulty cybersecurity update Friday that led to worldwide disruptions. That’s less than 1% of all Windows-based machines, Microsoft cybersecurity executive David Weston said in a blog post Saturday.

He also said such a significant disturbance is rare but “demonstrates the interconnected nature of our broad ecosystem.”

What’s happening with air travel?

By late morning on the U.S. East Coast, airlines around the world had canceled more than 1,500 flights, far fewer than the 5,100-plus cancellations on Friday, according to figures from tracking service FlightAware.

American Airlines planes wait at gates at Phoenix Sky Harbor International Airport Friday, July 19, 2024, in Phoenix. An overnight outage was blamed on a software update that cybersecurity firm CrowdStrike sent to Microsoft computers of its corporate customers including many airlines. (AP Photo/Ross D. Franklin)

Two-thirds of Saturday’s canceled flights occurred in the United States, where carriers scrambled to get planes and crews back into position after massive disruptions the day before. According to travel-data provider Cirium, U.S. carriers canceled about 3.5% of their scheduled flights for Saturday. Only Australia was hit harder. Canceled flights were running at about 1% in the United Kingdom, France and Brazil and about 2% in Canada, Italy and India among major air-travel markets.

Seen from a United Airlines flight en route to Cincinnati, a plane taxis at Chicago O’Hare International Airport, in Chicago, Friday, July 19, 2024. Transport providers, businesses and governments are rushing to get all their systems back online after long disruptions following a widespread technology outage. (AP Photo/Carolyn Kaster)

Robert Mann, a former airline executive and now a consultant in the New York area, said it was unclear exactly why U.S. airlines were suffering disproportionate cancellations, but possible causes include a greater degree of outsourcing of technology and more exposure to Microsoft operating systems that received the faulty upgrade from CrowdStrike.

How are healthcare systems holding up?

Health care systems affected by the outage faced clinic closures, canceled surgeries and appointments and restricted access to patient records.

An IT field services technician works on software on an information display near United Airlines gates at Chicago O’Hare International Airport, in Chicago, Friday, July 19, 2024. Transport providers, businesses and governments are rushing to get all their systems back online after long disruptions following a widespread technology outage. (AP Photo/Carolyn Kaster)

Cedars-Sinai Medical Center in Los Angeles, Calif., said “steady progress has been made” to bring its servers back online and thanked its patients for being flexible during the crisis. “Our teams will be working actively through the weekend as we continue to resolve remaining issues in preparation for the start of the work week,” the hospital wrote in a statement.

Planes line up at gates at Chicago O’Hare International Airport, in Chicago, Friday, July 19, 2024. Transport providers, businesses and governments are rushing to get all their systems back online after long disruptions following a widespread technology outage. (AP Photo/Carolyn Kaster)

In Austria, a leading organization of doctors said the outage exposed the vulnerability of relying on digital systems. Harald Mayer, vice president of the Austrian Chamber of Doctors, said the outage showed that hospitals need to have analog backups to protect patient care.

A patron walks out of a Starbucks at Phoenix Sky Harbor International Airport Friday, July 19, 2024, in Phoenix. A global technology outage grounded flights, knocked banks offline and media outlets off air after a faulty software update disrupted companies and services around the world and highlighted their dependence on just a handful of providers (AP Photo/Ross D. Franklin)

The organization also called on governments to impose high standards in patient data protection and security, and on health providers to train staff and put systems in place to manage crises. “Happily, where there were problems, these were kept small and short-lived and many areas of care were unaffected” in Austria, Mayer said.

The Schleswig-Holstein University Hospital in northern Germany, which canceled all elective procedures Friday, said Saturday that systems were gradually being restored and that elective surgery could resume by Monday.

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