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Technical Issue Grounds Flights Amid Holiday Travel Surge

American Airlines delays/ holiday travel 2024/ flight cancellations/ TSA holiday screening/ winter travel disruptions/ WASHINGTON/ Newslooks/ J. Mansour/ Morning Edition/ American Airlines briefly grounded all flights nationwide on Tuesday due to a technical issue, disrupting holiday travel during one of the busiest times of the year. Though flights resumed within an hour, delays and cancellations snowballed, with winter weather exacerbating disruptions. Travelers are bracing for more delays during the peak holiday travel season, with airports and highways experiencing significant congestion.

An American Airlines employee wearing a Santa Claus hat looks toward quiet check-in counters in the American terminal at Miami International Airport, on Christmas Eve, Tuesday, Dec. 24, 2024, in Miami. (AP Photo/Rebecca Blackwell)

Holiday Travel Chaos: Quick Looks

  • Ground Stop: American Airlines halted flights due to a vendor-related system issue, resuming service an hour later.
  • Flight Impact: 1,447 delays and 28 cancellations were reported early Tuesday, with Dallas-Fort Worth hit hardest.
  • Winter Weather: Snow in New York and rain in Dallas added to the challenges.
  • Holiday Travel Peaks: TSA expects 40 million passengers over the holidays, with sold-out flights and crowded airports.
  • Driving Trends: AAA reports 90% of holiday travelers opt for cars, with gas prices similar to last year.

Technical Issue Grounds Flights Amid Holiday Travel Surge

Deep Look

Holiday travel was off to a bumpy start Tuesday morning as American Airlines briefly grounded all flights nationwide due to a technical issue. The disruption, occurring at the height of the Christmas travel season, compounded delays already being caused by winter weather across key travel hubs.

The Federal Aviation Administration (FAA) issued the ground stop at American Airlines’ request just before 7 a.m. Eastern time. Within an hour, flights resumed as the airline resolved the issue, which it attributed to a vendor-related technology glitch affecting critical flight-release systems.

Despite the brief nature of the grounding, the ripple effects were significant. By mid-morning, there were 1,447 delays for flights entering or leaving the U.S., along with 28 cancellations. Airports in Dallas-Fort Worth—the airline’s primary hub—New York, Charlotte, Chicago, and Miami reported the most severe impacts. Winter weather exacerbated the situation, with snow falling in New York and rain causing disruptions in Dallas.

Peak Holiday Travel Under Pressure

The timing of the issue could hardly have been worse. The Transportation Security Administration (TSA) anticipates screening 40 million passengers between now and January 2. Airlines, including American, Delta, and United, expect the busiest days to fall on Friday, December 27, and December 29.

Holiday travel tends to leave little room for error, as most flights are fully booked. This is especially challenging for smaller budget airlines, which lack the capacity to rebook passengers easily. Larger carriers like American have interline agreements with other airlines, allowing some stranded passengers to secure seats on competitor flights.

Still, cancellations during the holidays often lead to cascading delays, as airlines struggle to reposition aircraft and crews. Even brief interruptions, such as Tuesday’s outage, can create disruptions that take days to resolve.

Refunds and Rebooking

Under a new Transportation Department rule implemented this year, passengers are entitled to automatic cash refunds for flights canceled or significantly delayed. While this offers financial relief, rebooking often becomes a more practical option for travelers during the holidays. Finding last-minute flights on another airline can be prohibitively expensive during peak travel periods.

Winter weather adds another layer of uncertainty to holiday travel. Snow and rain are forecast in several regions this week, potentially causing further delays for both air and road travel.

AAA reports that 90% of Americans traveling long distances this holiday season will opt for driving. Gas prices are holding steady compared to last year, with the national average at $3.04 per gallon. Electric vehicle charging costs average around 35 cents per kilowatt-hour, though rates vary by state.

Traffic on highways is also expected to worsen, with transportation data firm INRIX projecting travel times up to 30% longer than usual. Sunday is anticipated to be the busiest travel day on U.S. roadways, with metropolitan areas like Boston, New York, Seattle, and Washington, D.C., experiencing the most significant delays.

The Broader Impact

Tuesday’s ground stop serves as a reminder of the vulnerabilities in the air travel system, particularly during high-demand periods. American Airlines joins a list of carriers that have faced significant operational challenges in recent years. Notably, Southwest Airlines stranded 2 million travelers during a meltdown in December 2022, and Delta Air Lines suffered a major outage in July due to a faulty software update.

For travelers, the best advice remains to plan ahead, stay informed about flight statuses, and consider flexible alternatives like driving when possible. As holiday travel continues, both airlines and passengers are hoping for smoother skies ahead.

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